Welcome to the Cheap Shimano Store FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Store
Who is Cheap Shimano Store for?
Our store caters to serious anglers worldwide who demand high-quality Shimano fishing gear at competitive prices. Whether you’re a:
- Baitcast enthusiast looking for combos, reels, and rods
- Specialized fisherman targeting species like barra, bream, or flathead
- Saltwater angler needing beach/rock fishing equipment
- Fly fishing practitioner
- Angler stocking up on essentials like braid, fluorocarbon leaders, and tools
Product Questions
What types of fishing gear do you specialize in?
We focus exclusively on Shimano fishing equipment, including:
- Baitcast combos, reels, and rods
- Specialized combos by fish species (Barra, Bream & Whiting, Flathead, etc.)
- Electric fishing combos and reels
- Fly fishing equipment
- Fishing accessories (braid, leaders, scissors, tools)
- Brag mats and measuring equipment
- Fishing books, DVDs, and gifts
How do I choose the right fishing combo?
Our combos are organized by fish species and fishing style to make selection easier. Consider:
- Your target species (check our “Combos By Fish Species” section)
- Fishing environment (estuary, beach/rock, etc.)
- Your experience level (we offer options for all skill levels)
- Budget (we provide premium Shimano gear at competitive prices)
Shipping & Delivery
Where do you ship to?
We ship worldwide except to some Asian countries and remote regions. Our US-based warehouse ensures fast processing for North American and international orders.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipping with full tracking
- Free Shipping (via EMS for orders over $50): 15-25 business days after shipping with basic tracking
How long will delivery take?
Delivery times vary by shipping method:
- Standard Shipping: Typically 10-15 business days after leaving our warehouse
- Free Shipping: Typically 15-25 business days after leaving our warehouse
Do you provide tracking information?
Yes! You’ll receive tracking details via email when your order ships:
- Standard Shipping: Detailed tracking from warehouse to doorstep
- Free Shipping: Basic tracking information
Payments & Security
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full credit card details on our servers.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be:
- In original condition with all tags and packaging
- Unused and undamaged
- Accompanied by proof of purchase
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing depends on your payment provider.
Contact & Support
How can I contact customer service?
Our fishing gear experts are happy to help! Email us at [email protected] for:
- Product recommendations
- Order status inquiries
- Shipping questions
- Returns and exchanges
- Any other concerns
What are your business hours?
Our team operates Monday-Friday, 9AM-5PM (US Central Time). We strive to respond to all inquiries within 24 business hours.
Still Have Questions?
We’re passionate about helping anglers get the right gear for their fishing adventures. If you didn’t find the answer you’re looking for, don’t hesitate to reach out to our friendly customer service team at [email protected].
Happy fishing from the Cheap Shimano Store team!