Welcome to Cheap Shimano Store, your trusted source for premium Shimano fishing gear worldwide. We’re committed to ensuring your complete satisfaction with every purchase. Below you’ll find detailed information about our shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days after dispatch

Angler’s Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

We stand behind the quality of our Shimano fishing gear. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Important Exceptions: Due to hygiene reasons, we cannot accept returns on the following products once opened:

  • Braid scissors, cutters & knot tools
  • Brag mats & fish measuring equipment

All returned items must be in original condition with tags attached and packaging intact.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name (e.g., “Shimano Baitcast Combo”)
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

We’ll email you a Return Authorization Number (RAN) and shipping instructions within 2 business days. Returns without a RAN cannot be processed.

Step 3: Ship Your Return

Package the item securely in its original packaging with all accessories. Ship to:

Cheap Shimano Store Returns
2032 Gorgas Street
Montgomery, US 36106

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received, we’ll inspect the item within 3-5 business days. You’ll receive email confirmation when your:

  • Refund is processed
  • Exchange item is shipped (with tracking information)

Refund Information

Timing:

  • Credit card/PayPal refunds: 5-10 business days after approval (processing time depends on your financial institution)

Method: Refunds are issued to the original payment method:

  • Visa/MasterCard/JCB: Credited back to your card
  • PayPal: Returned to your PayPal account

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

  • We’ll ship your replacement once the return is received and inspected
  • Standard shipping rates apply unless the exchange is due to our error
  • If the exchanged item costs more, you’ll be invoiced for the difference
  • If it costs less, we’ll refund the difference

Damaged or Defective Items

If your Shimano fishing gear arrives damaged or defective:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a prepaid return label if needed
  4. Receive a replacement or full refund (including shipping costs)

International Returns

For customers outside the US:

  • Return shipping is at customer’s expense
  • Customs fees/duties are non-refundable
  • Processing may take additional time

For any questions about our shipping or returns policy, contact our fishing gear experts at [email protected].

Tight lines and happy fishing,
The Cheap Shimano Store Team